Learn the “absolutes” of customer service and you’ll have the ability to create satisfied, long-term, loyal patients…who will tell others about your wonderful practice! This webinar will show you how to exceed the expectations of patients, prevent problem situations, and improve patient relations.

Provide patients with a well-adjusted frame and you will maintain a long-term, satisfied patient. Learn to act with confidence and assurance when dispensing glasses. This class is currently full please join our Waiting List

Expand your knowledge in the ever-changing world of Lenses. Effectively explain lens options to patients, and provide patients with the best materials for their prescription, frame, and lens design

Expand your knowledge in the ever-changing world of Lenses. Effectively explain lens options to patients, and provide patients with the best materials for their prescription, frame, and lens design. 

Provide patients with a well-adjusted frame and you will maintain a long-term, satisfied patient. Learn to act with confidence and assurance when dispensing glasses. 

Professionalism is the skill, good judgment, and behavior expected from a person who is trained to do a job well. This webinar will help you become more confident in presenting yourself to patients, create a sense of responsibility and responsiveness to the needs of patients and the practice, and become a genuine credit to the practice.

Optical Crosses - 1 Hour ABO · 9:00-10:00am

Want to assess prescriptions with confidence? Learn the basic math steps that will enable to you to be self-assured and avoid problems later on.

Troubleshooting - 1 Hour ABO · 10:00-11:00am

When a patient arrives with a complaint about his/her glasses, do you know where to begin? Learn to systematically work through problems with a plan of action and a goal.