ABB OneBill is a Buying Group that offers its customers access to a portfolio of vendors (frames, contact lens, laboratory, business services, equipment, ophthalmic products & etc. ) and the time-saving convenience of having all of your billing consolidated into a single monthly statement. Customers enjoy an easy payment structure/system with flexible payment options and the ability to pay at the click of a button.

With the rebrand of PEN to ABB OneBill, the legacy PEN membership may see changes to the fees incurred today. Existing customers will also experience an enhanced portfolio of vendor-partners and incentives, online account access, individualized support, and consultation through the ABB OneBill Customer Success team.

While we would love every customer to be an ABB Optical Group customer, there are no requirements to be a customer of other ABB businesses.

There is no direct cost to be an ABB OneBill customer. You can potentially decrease your monthly service fee percentage by maximizing your monthly total billings. For total billings 0 to $5,000, the service fee percentage applied is 4%. For total billings $5,000.01 to $ 10,000, the service fee percentage applied is 3%. For total billings > $10,000.01, the service fee percentage applied is 1.5%. We encourage you to explore our portfolio of vendors. Keep in mind, the more vendors you consolidate, the more potential savings of time and efficiency you achieve. Please speak with an ABB OneBill Customer Success team at 800.444.9230 to guide you through all the services and savings you will get by becoming a customer. You may also email questions to onebill@abboptical.com.

There is a .5% service fee on ABB Optical contact lens and lab purchases.

There is a low service fee customized to the monthly billing volume of each practice location. This fee is calculated on all non-ABB billings and is added to your monthly consolidated billing statement at the account level. ABB Contact Lens and ABB Labs billings will not be assessed any service fees.

If your ABB distribution and lab invoices are separate today, they will remain separate with no changes. To gain efficiency, we would love for you to add to your ABB OneBill consolidated billing statement; otherwise you will continue to receive these separately. Simply complete an Vendor Account Transfer Form and an ABB OneBill Customer Success team will take care of the rest!

Yes, there is a 2.5 % fee for remittance made by credit card. ABB OneBill accepts AmEx, Visa, Discover and Mastercard.

PEN Education is now ABB Educate. We invite you to create a username and password. The link to Education remains available on the ABB OneBill website. ABB Educate will continue to offer a variety of education programs, including a combination of Continuing Education and non-Continuing Education events. Our John McGreal, O.D., Billing and Coding workshop series, along with a robust curriculum around the eyecare industry, will still be available to our ABB OneBill customers.

As an active PEN member, no action is required on your part. Your consolidated billing will automatically transition to ABB OneBill and your account number will stay the same. With the rebrand, we sent a notification request to send updated Terms & Conditions to onebill@abboptical.com. As always, the ABB OneBill Customer Success team is available to support you through this change at 800.444.9230.

Simply complete a Vendor Account Transfer Form and submit it to the ABB OneBill Customer Success team via email at: onebill@abboptical.com.

We want to hear from you, and we invite your vendor to call us directly. Please reach out to the ABB OneBill Customer Success team at 800-444-9230 or email onebill@abboptical.com.

If you are unsure about the transition from PEN to ABB OneBill or want to understand your options, please contact the ABB OneBill Customer Success team at 800-444-9230 or onebill@abboptical.com.

As part of the transition to ABB OneBill, the cooperative bonus has been discontinued.

Contact the ABB OneBill Customer Success team right away at 800.444.9230 or via email at onebill@abboptical.com.

Please contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com.

You can pay by credit card, check, or ACH. We invite you to contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com to discuss your options.

Yes, your statement is accessible online at https://www.abbonebill.com/user/login . Use your existing login or create your online profile. An ABB OneBill Customer Success team member will contact you to verify your account. This could take up to 2 business days.

ABB OneBill offers optometric office forms and reference materials to ALL eye care practices for a nominal fee. Office forms are continually updated to provide practices with the most current information available. These forms include CPT codes, CMS claim paperwork, and common diagnosis cards and forms such as consent for treatment, receipt of glasses, medical history, and many more! The link to Publications remain available on the ABB OneBill website

Yes, all of our Medicare-related forms are compliant and updated yearly.

Contact the ABB OneBill Customer Success Team for support on customizing the following items:

• HIPAA Acknowledgment of Receipt Labels

• Lifetime Signature-on-File Labels

• Medicare Fee Schedule

Contact the ABB OneBill Customer Success team for your order history.

Your order will go into production upon receipt of your payment. We accept credit cards, ACH, and checks. Check payments must reference Publications and be made payable to ABB OneBill.

Please mail your checks to the following address:

ABB OneBill #7228
Dept 710063
PO BOX 514670
Los Angeles, CA 90074-0684

Please allow 48 business hours for your order to be processed. All products are shipped via UPS Ground and may take 7-10 business days to arrive, depending on your location.

Fee schedules are shipped through regular mail, and depending on your area, it may take up to 2 weeks for delivery.

Yes, you may place an order without being a customer. However, ABB OneBill customers receive discounts on all publications.

ABB OneBill is pleased to partner with Compliance Specialists, Inc. (CS EYE) for all your billing and compliance needs.

CS EYE is committed to partnering with doctors to build strong, compliant, and profitable businesses by expertly managing and supporting their compliance and insurance billing operations so they can focus on patient care. Their offerings include Medical Billing, Credentialing, Compliance, Chart Reviews and Audit Assistance, and more.

We encourage you to contact CS Eye to explore their services at www.cseye.biz/abb