FAQs

ABB OneBill Customer

What is ABB OneBill?

ABB OneBill is a Buying Group that offers its customers access to a portfolio of vendors (frames, contact lenses, laboratory, business services, equipment, ophthalmic products, etc. ) and the time-saving convenience of having all of their billing consolidated into a single monthly statement. Customers enjoy an easy payment structure/system with flexible payment options and the ability to pay at the click of a button.

On April 1, 2021, we changed our name from Primary Eyecare Network (PEN), established in 1984, to ABB OneBill. 

Does my account have to use ABB Optical Group (SCL and Lab) to be an ABB OneBill customer?

While we would love every customer to be an ABB Optical Group customer, there are no requirements to be a customer of other ABB businesses.

What does it cost to be a customer?

There is no monthly contract amount to be an ABB OneBill customer.  We have a service fee percentage that is based only on your monthly purchases. You can potentially decrease your monthly service fee %  by maximizing your monthly total billings.  Please speak with an ABB OneBill Customer Success team at 800.444.9230 to guide you through all the services and savings you will get by becoming a customer. You may also email questions to onebill@abboptical.com.

What service fees are assessed on my ABB distributor and lab billings?

There is no direct cost to be an ABB OneBill customer. Please contact the ABB OneBill Customer Sucess team at 800.444.9230 or via email at onebill@abboptical.com 

With the re-brand of PEN to ABB OneBill, does this mean that my ABB distribution statement will be combined with my ABB OneBill monthly statement?

If your ABB distribution and lab invoices are separate today, they will remain separate with no changes. To gain efficiency, we would love for you to add to your ABB OneBill consolidated billing statement; otherwise you will continue to receive these separately. Simply complete an Vendor Account Transfer Form and an ABB OneBill Customer Success team will take care of the rest!

Is there a fee associated with payments made by credit card to your ABB OneBill statement? And what credit cards are accepted by ABB OneBill?

Yes, there is a 2.5 % fee for remittance made by credit card. ABB OneBill accepts AmEx, Visa, Discover and Mastercard.

Education

Do you still offer Education?

Yes, we have our annual Billing & Coding with John McGreal, O.D.

We are currently overhauling our education platform and will be completed soon.

My ABB OneBill Account

How do I add a vendor to my ABB OneBill account?

You can request a Vendor Transfer Form to review and fill out and then submit by email or you can fill out our new online form.

What if I want to transfer a vendor but I don't see them on your list?

We want to hear from you, and we invite your vendor to call us directly. Please reach out to the ABB OneBill Customer Success team at 800-444-9230 or email onebill@abboptical.com.

What happens if I’m unable to pay my ABB OneBill monthly statement by the due date?

Contact the ABB OneBill Customer Success team right away at 800.444.9230 or via email at onebill@abboptical.com.

What if I have questions about my statement, amount due, credits, service fees, etc?

Please contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com.

What forms of payments are accepted by ABB OneBill?

You can pay by credit card, check, or ACH. We are also happy to set up automatic payments through your debit or credit card. We invite you to contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com to discuss your options.

Can we access our statement online?

Yes, your statement is accessible online at https://www.abbonebill.com/user/login . Use your existing login or create your online profile. An ABB OneBill Customer Success team member will contact you to verify your account. This could take up to 2 business days.

Publications and Office Forms

What are Publications & Office Forms?

ABB OneBill offers optometric office forms and reference materials to ALL eye care practices for a nominal fee. Office forms are continually updated to provide practices with the most current information available. These forms include CPT codes, CMS claim paperwork, and common diagnosis cards and forms such as consent for treatment, receipt of glasses, medical history, and many more! The link to Publications remain available on the ABB OneBill website

Are the administrative forms compliant with Medicare?

Yes, all of our Medicare-related forms are compliant and updated yearly. Customized Medicare Fee Schedules are available by ordering direct from ABB OneBill. Please call 800.444.9230 or email at onebill@abboptical.com to order yours today.

Can you customize forms for our practice?

Contact the ABB OneBill Customer Success Team for support on customizing the following items:

• HIPAA Acknowledgment of Receipt Labels - Available on our new publications website.

• Lifetime Signature-on-File Labels - Available on our new publications website.

• Medicare Fee Schedule - Call 800.444.9230 or email at onebill@abboptical.com to order yours today!

What was my last Publications order?

Contact the ABB OneBill Customer Success team for your order history.

When can I expect to receive Publications & Office Forms ?

Your order will go into production upon receipt of your payment. Payments can be made via our online ordering platform found under the Publications Navigational Menu.

How long will it take to receive my Production & Office Forms order?

Please allow 48 business hours for your order to be processed. All products are shipped via UPS Ground and may take 7-10 business days to arrive, depending on your location.

Medicare Fee schedules are shipped through regular mail, and depending on your area, it may take up to 2 weeks for delivery.

Can I still order publications if I'm not an ABB OneBill customer?

Yes, you may place an order without being a customer. However, ABB OneBill customers receive discounts on all publications.

Medical Billing Services

What is Medical Billing Services?

ABB OneBill is pleased to partner with Compliance Specialists, Inc. (CS EYE) for all your billing and compliance needs.

Who is CS EYE?

CS EYE is committed to partnering with doctors to build strong, compliant, and profitable businesses by expertly managing and supporting their compliance and insurance billing operations so they can focus on patient care. Their offerings include Medical Billing, Credentialing, Compliance, Chart Reviews and Audit Assistance, and more.

We encourage you to contact CS Eye to explore their services at www.cseye.biz/abb

 

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